German speaking Senior Client Advisor for luxury brand in Kitzbühel
Job Description as Senior Client Advisor:
Senior Client Advisors (SCA) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The Senior Client Advisor strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.
- Engage with clients and ensure the Sales and Service standards are embodied consistently
- Drive and exceed individual sales objectives including KPI’s such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
- Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
- Supervise the sales floor, acting as CEM and floor manager
- 3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
- Proven excellent client service skills and commercial mindset
- Previous experience in training and coaching people both in professional and non-professional contexts
- Proficient computer knowledge (MS Word, Excel and Outlook).
- Fluency & sophistication in German, proficiency in English
- Ability to work in a fast moving and dynamic environment
- High flexibility and ability to adapt to different customers
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
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